Client Service Coordinator, SAGE Redwood City

Redwood City, CA
Full Time
Client Services
Entry Level
Client Service Coordinator – Veterinary – Redwood City - up to $3,000 Sign-On Bonus!
 
Who we are:
 
We are excited to announce that SAGE Veterinary Centers has merged with Ethos Veterinary Health, driving a vibrant community that fuses expertise, innovation, and an unwavering dedication to advancing animal health and compassionate care.
 
Join us in shaping the future of veterinary excellence and professional growth at our Redwood City location!
 
SAGE Redwood City stands as the foremost respected center for specialized and emergency veterinary services in the SF Bay Area. We set the benchmark for delivering compassionate and cooperative veterinary care that enhances the well-being of pets and their caregivers.

At SAGE Redwood City, we ensure top-tier care for your beloved companion by focusing on diverse realms of veterinary medicine, utilizing the latest advancements in research and treatments.

As a valued member of our team, you will have the opportunity to refine your interpersonal skills. In the roles of emergency and specialty technicians, we frequently cultivate meaningful connections with pet owners. We empower them with the knowledge and skills needed to provide optimal care for their pets within their homes. Our collaborative approach involves working closely with pet owners, often extending guidance and insights.

SAGE Redwood City serves as an exceptional platform for synergy. Often, multiple veterinarians contribute their professional insights to cases. This dynamic fosters a rich environment where diverse perspectives converge to achieve the best outcomes for each animal in our care.

 
We are looking for a new Client Service Coordinator at our gorgeous Redwood City hospital!

Who you are:
 
If the following sounds like you, apply today!
  • Exceptional customer service and communication abilities
  • Genuine love for animals and a welcoming demeanor
  • Strong organizational skills and the ability to multitask effectively
  • Empathy, compassion, and the ability to provide reassurance to worried pet owners
  • Quick problem-solving skills to handle unexpected situations
  • Professionalism in appearance, attitude, and communication
  • Basic computer skills and the willingness to learn veterinary software
  • Adaptability to a fast-paced and dynamic environment
  • Discretion and commitment to maintaining client and patient confidentiality
Prior experience in veterinary or customer service roles is a plus, but we value a positive attitude and a willingness to learn.
 
Basic required qualifications:
  • High school diploma 
  • 1+ years of customer service experience - veterinary hospital experience strongly preferred
  • 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
  • Competent computer skills including reliable and consistent ability to enter data into medical records
  • Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
  • Type 45+ wpm and use 10-key calculator
Duties:
  • Client Interaction: Welcome and assist clients and their pets, providing a positive and helpful experience.
  • Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar.
  • Communication: Answer phones, respond to emails, and provide information about services.
  • Record Keeping: Maintain accurate client and patient records, ensuring confidentiality.
  • Check-In/Out: Process client paperwork, verify information, and handle payments during visits.
  • Billing: Calculate fees, process payments, and assist with invoicing as needed.
  • Client Education: Offer pet care information and answer general questions.
  • Facility Maintenance: Keep reception area organized and comfortable for clients and pets.
  • Team Collaboration: Communicate with veterinary staff to ensure smooth operations.
  • Emergency Response: Handle emergencies calmly, directing clients appropriately.
  • Problem Solving: Address client concerns and conflicts, escalating when necessary.
 
Work Schedule:                         
  • Full-Time
  • 4/10 Schedule Available
  • Weekend and some holiday availability needed
Perks:
  • Compensation range $22.00 - $26.00 hourly. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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