Veterinary ER/CC Liaison, AVES
Austin, TX
Full Time
Emergency/Critical Care
Entry Level
Veterinary ER/CC Liaison
Join Our Growing Team at Austin Veterinary Emergency and Specialty Center!
Are you a dedicated technician assistant looking to advance your career in a thriving, collaborative, and progressive environment? At Austin Veterinary Emergency & Specialty (AVES), we're growing rapidly—adding new doctors, expanding services, and launching departments—as we prepare to move into our brand-new, state-of-the-art 45,000 sq. ft. hospital.
As part of our growth, we're hiring for multiple technician and assistant roles across departments. We're seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine
Overview:
Our Liaisons serve as the vital communication link between our doctors and clients. They handle client phone calls, emails, and questions while helping support the flow of the doctor’s day and keeping their schedule on track. Liaisons also assist with patient treatment plans as needed and manage key administrative tasks such as data entry and medical record documentation.
This role requires an exceptionally organized and dependable individual who thrives on managing multiple priorities with professionalism and positive energy. Strong client communication skills are essential, as AVES prides itself on providing an outstanding client experience and a low-stress, patient-centered approach to care. The ideal candidate is proactive, flexible, and committed to going the extra mile for clients with a genuine “can-do” attitude. By relieving doctors of administrative work and non-technical details, liaisons improve efficiency and enhance the overall quality of patient and client care at AVES.
Compensation:
- $21-$24 hourly, based on experience
Anticipated Schedule:
- Full Time
- Shifts: TBD
Primary Responsibilities
Client Communication & Scheduling
Client Communication & Scheduling
- Serve as the primary contact for client calls, emails, and questions.
- Organize doctor schedules, including appointments, procedures, and patient flow.
- Prioritize returning client calls based on urgency. Communicate messages to the doctor and clarify whether they prefer to return the call themselves or delegate the follow-up. When appropriate, return calls with the doctor’s response.
- Contact pharmacies to process prescriptions as needed.
- Ensure all communications are accurately documented in the medical record, following AVES standards.
- Support end-of-life care discussions with compassion, assist clients through arrangements and provide empathetic communication.
Hospital Admissions & Discharges
- Assist with patient admissions by reviewing estimates, completing Authorization and Release forms, and relaying the doctor’s immediate orders to the patient care team.
- Support patient discharges by preparing patients for release in a medically appropriate state. Escort clients into the exam room to thoroughly review discharge instructions.
- Provide education on postoperative/procedure care, medication instructions, and at-home treatment plans, ensuring families feel supported and confident when taking their pets home.
Administrative Support
- Review and verify client charges, ensuring accuracy.
- Assist with entry of patient invoices and discounts.
- Complete necessary paperwork for procedures (e.g., procedure request forms).
- Assist with importation of referring veterinarian records into EzyVet, including notes, diagnostics, and imaging.
- Document all client communications (phone or in-person) in EzyVet. All entries must include your name, date, and time stamp for clarity and transparency.
- Elevate the client’s experience through precise follow-through and personal touches (e.g., sending photo updates during hospitalization and checking in after discharge to support a smooth recovery).
Continuity of Care
- Perform follow-up calls to clients with hospitalized patients to provide updates.
- Accurately and professionally convey information between the doctor and the client when the doctor is unavailable.
- Recognize the limits of your knowledge — if unsure, seek assistance from another staff member rather than guessing.
Requirements:
- High School Diploma or equivalent
- Strong attention to detail and ability to follow protocols.
- Professional, dependable, and calm under pressure.
- Ability to multitask with a team in a fast-paced, high-volume environment.
- Excellent organizational and communication skills.
- Computer literacy with willingness to learn software systems (e.g., EzyVet, Smart Flow).
- Proficiency in administrative tasks, documentation, and computer programs (Microsoft Office).
- Laboratory science fundamentals, including test purposes and result interpretation.
- Familiarity with veterinary clinic operations and confidentiality standards.
- Professional appearance and adherence to hospital dress code.
- Must be able to submit to drug screening as part of a drug-free workplace policy.
- Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
- Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Benefits Include:
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
Why AVES?
Austin Veterinary Emergency and Specialty Center (AVES) has been established in the Austin community for 9 years serving the Austin pet community. We are a robust 24/7/365 veterinary facility that offers Emergency, Critical Care, Internal Medicine, Surgery, Neurology, Oncology, Diagnostic Imaging, Interventional Radiology and Cardiology services. In approximately 6 months, we will be relocating our hospital to a new location (within 2.6 miles from our current location) which will allow us to expand our services and provide growth opportunities for our staff. AVES core values of Kindness, Integrity, Collaboration and Consistently are our driving forces that help us provide top notch medical care and customer service to the Austin Community. We have a strong focus on the continued education of our staff through an on-site Education Program that provides job training for our support staff.
We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!
For more information about our hospital, please visit https://www.austinvets.comAustin Veterinary Emergency and Specialty Center (AVES) has been established in the Austin community for 9 years serving the Austin pet community. We are a robust 24/7/365 veterinary facility that offers Emergency, Critical Care, Internal Medicine, Surgery, Neurology, Oncology, Diagnostic Imaging, Interventional Radiology and Cardiology services. In approximately 6 months, we will be relocating our hospital to a new location (within 2.6 miles from our current location) which will allow us to expand our services and provide growth opportunities for our staff. AVES core values of Kindness, Integrity, Collaboration and Consistently are our driving forces that help us provide top notch medical care and customer service to the Austin Community. We have a strong focus on the continued education of our staff through an on-site Education Program that provides job training for our support staff.
We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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