Hospital Director of Operations, Veterinary Medicine

West Caldwell, NJ
Full Time
We are looking for a dynamic business leader with deep experience in Veterinary clinical operations, financial decision making, staff, team, and culture development. The ideal compensation range is $130k –140k/yr. The final salary will be based off the candidate’s experience level and ability to make an impact coming into the organization. The package also comes with an annual profit-sharing bonus plan and a comprehensive benefits package.

Animal Emergency & Referral Associates (AERA) is a 24/7 365 Specialty and Emergency veterinary hospital in West Caldwell, NJ. AERA started in 1977 as a small after-hours emergency facility and has expanded its services and imprint several times over the years. In 2021, they moved into a new state of the art 47,000 sq ft facility and added even more specialties to better serve their surrounding communities.

The growth of AERA is a testimony to the quality of care, dedication, and compassion of our doctors, nurses, and receptionists who are the lifeblood of our mission—to provide outstanding emergency and specialty care for our beloved animal companions.

At AERA, we understand that pets are members of the family. We truly believe that because of this, they should be awarded the same quality of compassionate medical care that we expect for our human family members. This is why our doctors and medical staff always strive to exceed expectations and perform care that utilizes the most up-to-date and advanced innovations in veterinary medicine. Our mission it to keep the best interest of our patients and their families at the forefront of all decisions, and promoting a culture of respect, compassion, and professional excellence in all we do.

The ideal Hospital Director will have a proven track record, thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, doesn’t back down from challenges, and is dually passionate about data-driven analysis and decision making as well as the importance of the human-animal bond.

This Hospital Director will report directly to the Ethos Specialty+ER Division Leader and will partner very closely with the Medical Director.

  • Directly oversees all operations and business activities and leads team members for all departments.
  • Partners effectively and collaboratively with the Medical Director who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care.
  • Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
  • Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital.
  • Organizes and conducts staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attends corporate meetings.
  • Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
  • Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director.
  • Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations.
  • Collaborates on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director.
  • Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital.
  • Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.
  • Passionate about providing resources, support, and supervision for the hospital staff and fostering an incredibly positive and forward moving culture.
Strategic Orientation
  • Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
  • Understands, participates, and supports planned marketing events and programs and ensures that the hospital staff utilizes marketing tools and materials, events, and programs.
  • Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment.
Financial Analysis & Planning
  • Responsible for accounting and finance processes within the hospital, as well as the creation of an annual operating budgets built to achieve overall revenue growth and profitability.
  • Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.
  • Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.
  • Owner of the P&L and responsible for meeting and exceeding expected financial results.
  • Reviews accounts receivable to confirm proper and timely processing.
  • Responsible for payroll processing on a biweekly basis
Business Operations
  • Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
  • The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
  • Partners effectively with Ethos and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
  • Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increase performance and productivity levels.
  • Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.
  • Understands how to grow and develop De Novo locations as the market is able to bear expansion.
  • Responsible for administration and review of non-medical client complaints.
  • Oversees billing, calculations of any discounts, and other special accounts.
  • Oversees client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.

Requirements / Personal Attributes
  • 5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
  • MBA or equivalent experience is preferred.
  • Larger scale healthcare (veterinary or human) experience preferred, but not required.
  • Multi-site leadership experience preferred, but not required.
  • Learns quickly and can absorb new information rapidly.
  • Self-motivated while also an expert at motivating, coaching, and inspiring others.
  • Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
  • Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.


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