Per Diem Client Care Representative - VERC

Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy.

At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands.

About the Role: 

The Client Service Representative will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. This position requires on site availability and can not be done remotely. 

Responsibilities and duties:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding Veterinary Specialty Hospital services and practices 
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example

Schedule: Per Diem client care reps agree to work 2 shifts per month

About You:

• Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• The right candidate will have a fundamental knowledge of windows based computer programs.
• Proven effective communication and the ability to multitask and prioritize
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

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