Director of Operations, Veterinary Medicine

We are looking for a dynamic business leader with deep experience operations, financial decision making, leading growth initiatives and culture development.

We offer a competitive salary + a profit sharing bonus plan and a comprehensive corporate benefits plan. Will consider a Sign-on or Retention bonus for the right candidate! Other local hospital benefits include, but are not limited to, a Costco Membership card, Maternity leave, a birthday bonus, and deep discounts on any pet medical care services.

At Pet Emergency and Referral Center (PERC) we love what we do. While emergency and specialty care is fast-paced and often high stress, we are proud to be there for animal patients and their family members in times of need. Our staff members have many years of experience in various fields of veterinary medicine and come from all parts of the country, and the world for that matter, which brings many viewpoints, bits of knowledge, and techniques all together for a more complete and knowledgeable care-taking center. We are a FULL service veterinary medical and surgical center with all the necessary facilities and equipment to treat any emergency disease or injury and nearly all surgical ailments.

At PERC, we are a team that feels and functions like a family! We strive to create a happy team by supporting a healthy work-life balance. We foster an environment where everyone is utilized to their fullest ability and encouraged to continue their professional development in a learning environment that includes mentorships & career growth opportunities. Emergency Vet in Palm Beach Gardens, FL | Pet Emergency & Referral Center (petemergencyandreferralcenter.com)

The ideal Hospital Director will have a proven track record, thrive in a fast-paced entrepreneurial environment, live for developing and leading team members and organizations, doesn’t back down from challenges, and is dually passionate about data-driven analysis and decision making as well as the importance of the human-animal bond. 

This Hospital Director will report directly to the Ethos Veterinary Health (Ethos) Specialty+ER Division Leader and will partner very closely with the Medical Director.

Leadership

• Directly oversees all operations and business activities and leads team members for all departments.
• Partners effectively and collaboratively with the Medical Director who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care.
• Interacts with the local joint-venture partners in a collaborative, inclusive and meaning way to create a cohesive and transparent relationship focused on growing the PERC business plus serving the local community.
• Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
• Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital.
• Organizes and conducts staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attends corporate meetings.
• Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
• Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Management team.
• Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations.
• Collaborates on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director.
• Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital.
• Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.
• Passionate about providing resources, support, and supervision for the hospital staff as well as encouraging an incredibly positive and forward moving culture by fostering an environment that encourages open communication, feedback, and collaboration.
• Cultivates a culture of continuous learning and professional development within the team. Serving as a dedicated mentor and coach to managers, guiding them in their professional growth and skill enhancement.

Strategic Orientation

• Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
• Involves the local joint-venture partners in developing and executing strategic goals and provides regular updates on progress and/or obstacles.
• Understands, participates, and supports planned marketing events and programs and ensures that the hospital staff utilizes marketing tools and materials, events, and programs.
• Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment.

Financial Analysis & Planning

• Responsible for accounting and finance processes within the hospital, as well as the creation of an annual operating budgets built to achieve overall revenue growth and profitability.
• Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.
• Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.
• Owner of the P&L and responsible for meeting and exceeding expected financial results.
• Provides the Medical Director and joint-venture partners with ongoing reporting of the hospital’s financial performance; makes recommendations for changes as necessary.
• Reviews accounts receivable to confirm proper and timely processing.
• Responsible for payroll processing on a biweekly basis

Business Operations

• Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
• The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
• Partners effectively with Ethos and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
• Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increase performance and productivity levels.
• Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.
• Understands how to grow and develop De Novo locations as the market is able to bear expansion.
• Responsible for administration and review of non-medical client complaints.
• Oversees billing, calculations of any discounts, and other special accounts.
• Oversees client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.

Requirements / Personal Attributes

• 5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
• MBA or equivalent experience is preferred.
• Larger scale healthcare (veterinary or human) experience preferred, but not required.
• Multi-site leadership experience preferred, but not required.
• Learns quickly and can absorb new information rapidly.
• Self-motivated while also an expert at motivating, coaching, and inspiring others.
• Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
• Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

NVA Compassion-First is now Ethos Veterinary Health

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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