Ethos Veterinary Health

Client Services Coordinator, Veterinary

Client Services - San Francisco, CA - Full Time

Client Service Coordinator – Veterinary – San Francisco
 
Who we are:
SAGE San Francisco holds a deep appreciation for animals, fueled by sincere love and admiration for their extraordinary nature.

Our devotion is directed towards pets and their families, delivering utmost care with kindness and profound respect. Rooted in scientific knowledge, we thrive on continuous learning, embracing innovative problem-solving and exceptional expertise.

We form a community of experienced, board-certified veterinary professionals who provide unparalleled emergency and specialty care. Expertise, compassion, and collaboration drive everything we do — ensuring the best possible outcome for pets and pet parents. We see ourselves as vital contributors, playing a role in communities, the environment, and sustainability while carrying out our mission.

 
We are looking for a new Client Service Coordinator at our San Francisco hospital!

Who you are:
If the following sounds like you, apply today!
  • Exceptional customer service and communication abilities
  • Genuine love for animals and a welcoming demeanor
  • Strong organizational skills and the ability to multitask effectively
  • Empathy, compassion, and the ability to provide reassurance to worried pet owners
  • Quick problem-solving skills to handle unexpected situations
  • Professionalism in appearance, attitude, and communication
  • Basic computer skills and the willingness to learn veterinary software
  • Adaptability to a fast-paced and dynamic environment
  • Discretion and commitment to maintaining client and patient confidentiality
Prior experience in veterinary or customer service roles is a plus, but we value a positive attitude and a willingness to learn.
Duties:
  • Client Interaction: Welcome and assist clients and their pets, providing a positive and helpful experience.
  • Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar.
  • Communication: Answer phones, respond to emails, and provide information about services.
  • Record Keeping: Maintain accurate client and patient records, ensuring confidentiality.
  • Check-In/Out: Process client paperwork, verify information, and handle payments during visits.
  • Billing: Calculate fees, process payments, and assist with invoicing as needed.
  • Client Education: Offer pet care information and answer general questions.
  • Facility Maintenance: Keep reception area organized and comfortable for clients and pets.
  • Team Collaboration: Communicate with veterinary staff to ensure smooth operations.
  • Emergency Response: Handle emergencies calmly, directing clients appropriately.
  • Problem Solving: Address client concerns and conflicts, escalating when necessary.
 
Basic required qualifications:
  • High school diploma 
  • 1+ years of customer service experience - veterinary hospital experience strongly preferred
  • 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
  • Competent computer skills including reliable and consistent ability to enter data into medical records
  • Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
  • Type 45+ wpm and use 10-key calculator

Work Schedule:                         
  • Full-Time
  • 4/10 Schedule Available
  • Weekend and some holiday availability needed
Perks:
  • Compensation range $22.00 - $26.00 hourly. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.  
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Apply: Client Services Coordinator, Veterinary
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