Customer Care Representative

Veterinary Emergency and Specialty Hospital of Wichita is looking for a customer service representative to join our team in our Wichita office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About Veterinary Emergency and Specialty Hospital of Wichita: 24/7 emergency services

Veterinary Emergency and Specialty Hospital is a Veterinary organization dedicated to providing the best quality care of our patients.

Our employees enjoy a work culture that promotes work life balance, compassion, care, competitive wages, and great benefits.

Veterinary Emergency and Specialty Hospital of Wichita benefits include medical, dental, vision, paid time off, education assistance, and professional development.

Employees can also take advantage of our pet services discount and uniform discount programs.