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Client Care Specialist - Phone Room

Veterinary Specialty Hospital (VSH) is looking a full-time Phone Room Operator to join our Client Care Specialist (CCS) team.

About Veterinary Specialty Hospital (VSH):  At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field. 

About the Job: As a phone operator in the client care department your duties will include:

  • Phone Room Operator’s primary focus will be to answer incoming calls and handle all client requests in a timely manner
  • Will do check-ins promptly and efficiently schedule appointments, handle routine inquiries, check-out, collect deposits and payments
  • Accurately enter new clients, patients, referring veterinarians and update existing information
  • Answer multiple phone lines in a prompt and professional manner, direct calls, fax and scan
  • Update clients of wait times and delays.
  • Ensure cleanliness of lobby and exam rooms

About You:

  • Have an open availability
  • One year of customer service experience in a veterinary practice, specialty/emergency preferred
  • Ability to work in a fast paced, highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required
  • Detail oriented with good organizational, communication and time management skills
  • One year proven experience managing multiple phone lines required

Benefits of Working at VSH:

  • Compensation is based on experience and skill level.
  • Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.



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