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Client Care Coordinator

Small Animal Veterinary Emergency and Specialty (SAVES), located in Lebanon, New Hampshire, is looking to add a Part-time Client Care Coordinator to join our growing specialty and emergency veterinary hospital.

About the Role: The Client Care Coordinator will demonstrate exceptional client service skills at all times to represent the organization and perform day-to-day operations of the front desk while consistently following Client Care Coordinator protocols to complete tasks. 

Some of the essential responsibilities:

  • Educate and advise clients regarding SAVES services, products and practices
  • Prepare and review documents and medical records accurately and completely
  • Assisting clients with general information, appointments, payment options and financing solutions.
  • Admit and discharge pets from appointments and services and schedule follow-ups as needed
  • Accurately update and maintain client/pet records and files in accordance with IVG and legal requirements
  • This position requires scheduling flexibility and will include days/nights, a regular weekend shift with some holidays.

Qualifications:

Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

  • The right candidate will have a fundamental knowledge of windows based computer programs.
  • If you are a flexible, energetic, personable individual looking for an opportunity, please submit letter of interest and resume
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits of working at SAVES

Compensation is based on experience and skill level.Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

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