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Client Care Specialist

Port City Veterinary Referral Hospital, located in Portsmouth, NH, has a full-time opening for a highly motivated Client Care Specialist. 

About the Role:

  • Our Client Care Specialists are responsible for welcoming all guests according to company standards.  Our staff must anticipate and address client's service needs, and communicate professionally, effectively and with empathy. 
  • Responsibilities include preparing and reviewing medical records, assisting with general information, directing appointments and processing payments. 

About You:

  • Previous experience and passion in delivering exemplary client service. You will embody the corporate culture in treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between owners and their pets.
  • Excellent communication and organizational skills that highlight your ability to provide a positive and friendly environment at all times.
  • Superior interpersonal skills and be able to develop and maintain positive working relationships with others, support teammates in reaching common goals, and listening and responding appropriately to the concerns of clients and other employees.
  • Hospitality experience and training preferred. 
  • Previous experience as a veterinary receptionist, medical secretary, or customer service representative will be considered.
  • This position requires scheduling flexibility and will include a combination of days, nights, a regular weekend shift, and some holiday shifts. 

About Port City Referral Hospital:  As a member of the IVG network, Port City’s mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond.

Benefits of Working at Port City Veterinary Referral Hospital:

  • Compensation is based on experience and skill level.
  • Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
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