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Client Care Specialist

Mass Vet Referral Hospital, located in Woburn, Mass, is looking to add a full-time and part-time Client Care Specialist to join our well-established 24/7 specialty and emergency veterinary hospital.

About the Role: The Client Care Specialist will demonstrate exceptional client service skills at all times to represent the organization and perform day-to-day operations of the front desk. 

Some of the essential responsibilities are to:

  • Educate and advise clients regarding Mass Vet services, products and practices
  • Prepare and review documents and medical records accurately and completely
  • Assisting clients with general information, appointments and invoicing
  • Admit and discharge pets from appointments and services and schedule follow-ups as needed
  • Accurately update and maintain client/pet records and files in accordance with IVG and legal requirements

Schedule: This position requires a regular overnight shift as well as a weekend shift with some holidays.


  • Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • The right candidate will have a fundamental knowledge of windows based computer programs.
  • If you are a flexible, energetic, personable individual looking for an opportunity, please submit letter of interest and resume
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits of Working at Mass Vet:

  • Compensation is based on experience and skill level.
  • Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.


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