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Client Care Specialist

Capital District Veterinary Referral Hospital, located in Latham, New York, is looking to add a Client Care Specialist to join our growing specialty and emergency veterinary hospital.
Shift:
This position will require a rotating weekend schedule.
About the Role: The Client Care Specialist will demonstrate exceptional client service skills at all times to represent the organization and perform day-to-day operations of the front desk while consistently following the Client Care Specialist's protocols to complete tasks. 
Some of the essential responsibilities are to:

  • Educate and advise clients regarding CDVRH services, products and practices
  • Prepare and review documents and medical records accurately and completely
  • Assisting clients with general information, appointments and invoicing
  • Admit and discharge pets from appointments and services and schedule follow-ups as needed
  • Accurately update and maintain client/pet records and files in accordance with IVG and legal requirements

Qualifications:

  • Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • The right candidate will have a fundamental knowledge of windows based computer programs.
  • If you are a flexible, energetic, personable individual looking for an opportunity, please submit letter of interest and resume
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits of Working at Capital District Veterinary Referral Hospital:

  • Compensation is based on experience and skill level.
  • Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance
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