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Client Care Specialist

Bulger Animal Hospital is looking to add a Client Care Specialist to join our well-established 24/7 specialty and emergency veterinary hospital.

About the Role: The Client Care Coordinator will demonstrate exceptional client service skills at all times to represent the organization and perform day-to-day operations of the front desk. 

Some of the essential responsibilities are to:

  • Greet and discharge clients from appointments and services with the highest level of hospitality
  • Educate and advise clients regarding Bulger services, products and practices
  • Assist clients with general information, appointments and invoicing
  • Accurately update and maintain client/pet records and files in accordance with IVG and legal requirements

Schedule: This position’s schedule will include three weekday evening shifts (ending by 12am) and one regular weekend shift on Saturday’s. Two holiday shifts per year are required.

Qualifications:

  • Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Need to have the ability to remain professional and inviting even under stressful and emotional situations. 
  • The right candidate will have a fundamental knowledge of windows based computer programs.
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits of working at Bulger:

  • Compensation is based on experience and skill level.
  • Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
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